- Services
- Emergency support
Emergency support. Site down? We'll get it working again.
White screen, error messages or a site that suddenly crawls. Tell us what you see, and we find the cause and fix it, with the first hour at a fixed £95.
What’s included. WordPress, hosting, domains and SSL.
We fix WordPress sites and the hosting, domain and SSL behind them. Hacked sites, and sites built on Shopify, Wix or Squarespace, are outside this service.
WordPress errors
White screens, “critical error” messages, broken layouts and failed updates, on any theme or page builder.
Plugin and theme conflicts
We find the plugin or theme that clashes with the rest and fix or replace it.
Hosting and server problems
Server errors, resource limits and suspended hosting accounts.
Domains, DNS and SSL
Expired domains, wrong DNS records and security certificate warnings.
Diagnosis included
Finding the cause is part of the first hour, so there is one price to get started.
Help on WhatsApp
Send a message or a screenshot and we pick it up from there.
How it runs. Four steps, from message to back online.
Before going past the first hour, we tell you what is wrong and roughly how long the rest will take.
- 01
Tell us what is wrong
Use the form below, where Emergency is already selected, or message us on WhatsApp. A screenshot of the error helps.
- 02
Give us access
We ask for a WordPress login and, for hosting or domain problems, access to that account.
- 03
Find and fix
We find the cause and fix it. A typical fix takes 30 to 90 minutes.
- 04
Back online
We check the site with you and explain what went wrong and what we changed.
What it costs. A fixed first hour, then hourly.
You pay for the time the fix takes. The first hour has a fixed price and includes finding the cause.
Covers finding the cause and up to an hour of fixing. After that, £60 per hour.
Get help now →What shapes the price
- How long it takesA typical fix takes 30 to 90 minutes. Time past the first hour is £60 per hour.
- When you need itMonday to Friday, 8am to 8pm is the standard rate. Evenings and weekends are 15% more.
- Access to your accountsHaving your WordPress and hosting logins ready saves time, and so saves you money.
Questions. The ones we hear most.
Something else on your mind? Ask it in the form below – there are no silly questions.
Draft answers – confirm before launchA few lines on what you see, a screenshot if you can, and a WordPress login. For hosting, domain or SSL problems we also need access to that account.
The first hour is a fixed £95, however much of it the fix uses.
15% more: £109.25 for the first hour, then £69 per hour. Standard hours are Monday to Friday, 8am to 8pm.
No. Hacked sites and malware clean-up are outside what we take on.
No. We fix WordPress sites, and the hosting, domain and SSL behind them.
A care plan covers updates, backups and security checks every month. Ask us about one once your site is back up.
Get help now. Tell us what you see.
A few lines on what’s wrong and your website address are enough to start.